Is the machine genuine? How do I verify it?
It is a brand-new unit, not refurbished and not second-hand. Before it ships we photograph the unopened original packaging and the box label for you, and we give you the machine's serial number — you can look that serial number up in ResMed's official system and confirm it is registered as new. You get to see the whole process.
Who is responsible for the warranty? What if it breaks in Malaysia?
The machine carries the manufacturer warranty, coordinated by USCPAP. If it fails under warranty we send a new unit rather than repair the old one — you never ship a machine back to the US and wait. The exact term, the local service coverage and the replacement arrangements are confirmed on WhatsApp for your order.
Do the voltage and plug work in Malaysia?
The original ResMed power supply accepts 100–240V, 50–60Hz (90W for AirSense 10; 65W for AirSense 11), covering Malaysia’s 240V / 50Hz supply. We explain the power cord and plug supplied with your order on WhatsApp.
How do I get a full quote for my location?
Tell us your delivery location and preferred model on WhatsApp. We will send the full quote and order details for you to review before payment.
Do I need a doctor's prescription?
We recommend seeing a doctor first to confirm you actually need CPAP and to get the recommended pressure setting — this isn't just process, the wrong pressure doesn't help your treatment. If you already have a prescription or a sleep study report, send it over on WhatsApp and things move much faster. Your sales consultant will confirm which documents you need.
How long does delivery take? Is there a tracking number?
It arrives within 14 days of shipping from the US. You get the international courier tracking number the moment it ships, so you can see where the parcel is at any time.
How do I pay? Is it safe without a shopping cart?
This site has no online checkout, so you never enter any payment details on a web page. Ordering and payment are confirmed one-to-one with your sales consultant on WhatsApp, with a person on every step.
Where do I buy masks, filters and tubing later?
Masks, filters, tubing and the water tub are consumables and need replacing over time. When you need more, just tell us on WhatsApp and we bring them in from the same US channels.
Who sets the pressure?
Your doctor sets the pressure based on your sleep study results. We don't make that call in a doctor's place. If you already have settings from your doctor, just tell your sales consultant on WhatsApp. AutoSet models adjust automatically within the range that has been set.
What if I can't get used to it — can I return it?
Return conditions are sent with your order details on WhatsApp for you to review before ordering. If you have difficulty getting used to your machine, contact us for support; consult your doctor about pressure adjustments.
